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Our team are self-motivated, focused and highly qualified and always ready to help our clients

We’re proud to be one of the most highly regarded Personal Debt Solutions companies in Australia and it’s our team members who make this possible.


Highly qualified, dedicated and determined, Matthew Youn brings a wealth of experience to his role as Chief Executive Officer at Credit Counsellors Australia. Matt graduated from Griffith with a Bachelors in Business and a Masters in Commerce. He then completed an Executive MBA at Bond.

Matt ensures that Credit Counsellors Australia provides the most up-to-date, relevant and cost-effective solutions for those in financial difficulty. Driven by high ideals and values, Matt leads with honesty and integrity. His focus on creating an environment that drives productivity and loyalty is a tangible benefit to clients. His vision encompasses Honesty, Excellence, Accountability, Respect and Teamwork.

These values are integral to the team and business and provide a framework in which to achieve the best service in the Insolvency Industry.


As one of the founding Directors of Personal Insolvency Professional Association or PIPA (formerly DAPA Debt Agreement Practitioners Association), our Chief Operating Officer, Karl Robinson is an eminently qualified Insolvency Professional and brings with him a wealth of experience garnered over 16 years in the Insolvency Industry. Passionate about helping people create a new financial reality, Karl is committed to educating clients about the possibilities available to them by sharing his vast knowledge and expertise in the financial realm. As many of his clients will testify, frustration and fear often turns to a sense of immense relief once they have had their first consultation. Karl’s belief is that everyone deserves an opportunity to reclaim their financial freedom.


A Senior Consultant with Credit Counsellors Australia, Andres Duque is passionate about helping others and finding the best possible outcome for those in financial distress. Driven and responsible, Andres has a Masters in Commerce (accounting and Finance), a Bachelor’s in Business and a Diploma in Business, ensuring that his clients receive the most relevant advice appropriate to their circumstances. Committed to ongoing and never-ending improvement, Andres, who speaks both English and Spanish fluently, consistently applies himself to achieving the best outcomes for his clients.


A Consultant, with Credit Counsellors Australia, Pauline Paulsen loves being able to help people understand what they can do to tackle their debts. Pauline brings a wealth of experience to her role acquired over several years in the Banking and Finance Industry. Combine this knowledge with numerous courses including TR2 in Banking, Anti-money Laundering. Her training in banking, produces an understanding as to what products best suit an individual’s circumstance. Pauline’s is warm and friendly and is committed to supporting her clients through the debt process. This will ensure that she continues to build on her fast growing base of satisfied clients. Pauline loves being in a position to help people and make a difference in their life.


A Consultant, with Credit Counsellors Australia, Judy Cantiga is proud to be part of a team that provides solutions in dealing with credit issues and giving clients a second chance at life. A new addition to Credit Counsellors, Judy has a background working in an Accounting practise, and is currently taking a ‘Sales and Marketing’ Course with ISR Training and Recruitment. Judy is a dedicated team member with a goal to delivery friendly and outstanding service to all her clients.


As a Senior Insolvency Officer at Credit Counsellors Australia, Chris Sia has assisted hundreds of individuals with Part 9 Debt Agreements. An effective negotiator and efficient case manager, Chris has a Bachelor of Commerce (Accounting) from Bond University and is a member of the Personal Insolvency Professionals Association. He believes in maintaining good client relationships, assisting others and applying himself to the best of his abilities. Multi-talented, Chris brings a wealth of experience and professionalism to his role at Credit Counsellors, where he is dedicated to helping his clients get out of their “debt trap” and into a better financial future.


Jamie Jones has been serving as an Insolvency Officer at Credit Counsellors Australia and a member of PIPA for over two years. She was a UQ graduate with a Bachelor Degree in Economics (2001) and a Master degree in International Economics and Finance (2003). Jamie has multilingual skills in English, Mandarin and Hokken. She is a dedicated team member with a goal to deliver friendly and stress-free service to every customer. Jamie’s priority is to help individuals and families in financial distress, enabling them to enjoy a debt-free lifestyle through the professional services that Credit Counsellors Australia offers.


Sharine Hornig is an insolvency officer with Credit Counsellors Australia who graduated with a Bachelor of Laws (Hons.) and a Bachelor of International Relations from Bond University. A dedicated and passionate case manager, Sharine is committed in helping financially distressed clients. Sharine completed the Insolvency course as part of her Law Degree at Bond which enables her to utilise legal knowledge when helping clients in personal insolvency matters. In her spare time, Sharine is studying for her Graduate Diploma in Legal Practice specialising in Consumer Law. Sharine is also fluent in Tagalog and Bisaya and continues to strive hard to help her clients achieve a debt-free future.


Daniel Blokesch an Insolvency Officer, with Creditor Counsellors Australia, loves helping financially distraught clients and is passionate about deepening his insolvency knowledge. Daniel, who speaks both German and English fluently, has a Master’s of Business, majoring in Finance. Not new to the Finance Industry Daniel has previously worked in Funds Management, Financial Planning, and Data Science. This experience and knowledge ensures his clients receive the most relevant and up-to-date advice in their circumstance. Daniel is able to produce creative solutions to problems which others might not have identified and has seen the speedy resolution of financial matters. Never scared of a difficult task; Daniel has seen constant success in all his clients.


An Insolvency Officer, with Creditor Counsellors Australia, Penny Williams is driven to assist people to avoid bankruptcy and believes everyone should live the life they’ve imagined. Motivated and driven, Penny has a Bachelor of Laws and Bachelor of Commerce (majoring in Accounting) from Bond University. She has a commitment to ongoing learning and applying the highest levels of ethics and values to her work, This ensures that Penny’s clients receive outstanding service. It also ensures that her clients have a positive experience, guiding them decisions that will ensure a solvent future.


An Accountant, with Credit Counsellors Australia, Natalia Zenina enjoys her job because everyone shares the same vision and is dedicated to the business mission. Go-getter, Natalia has a Master’s of Accounting at Griffith University, and prior was an International Business Manager for a major boating company. Natalia has multilingual skills in English, Russian, German and Spanish. She is a valuable team member who maintains a passion to achieve high quality accounting standards through her tireless devotion and integrity.


An Insolvency Officer, with Creditor Counsellors Australia, Mikaela Vu loves to provide practical help and advice to clients who have out of control personal debt. Highly educated, and intelligent, Mikaela has a Master of Science in Finance from University of Rochester (USA), Bachelor of Science in Business Administration from University at Buffalo (USA), and has completed Chartered Financial Analyst (CFA) Level 1. Mikaela brings a wealth of experience from her previous employment. Mikaela, is fluent in Vietnamese, and Mandarin. Attention to detail and diligence in insolvency and finance matters provides a comprehensive approach to consistently achieve exceptional results for her clients.


A Compliance Officer, with Credit Counsellors Australia, Stefani Sims loves being able to work with a variety of people. She believes this experience has helped shape her into a well-rounded individual. Driven and responsible, Stefani has a Bachelor of Criminology and Criminal Justice, Certificate II in ICT and Certificate III in Business Administration, and is currently completing the Personal Insolvency Accreditation Program. Committed to ongoing and never-ending growth, Stefani, consistency applies herself to achieving the best results for her clients.


A Compliance Officer, with Credit Counsellors Australia, Brody Penman believes communication is key and it is essential to maintain good relationships with clients. Both of these characteristics are combined with a positive attitude! Brody previously spent two years in the Banking and Finance Industry. After two years in the Bank and Finance Industry, Brody became Treasurer of his Branch at Suncorp Bank. Highly knowledgeable and driven, Brody has transferred his knowledge to support his clients with their financial matters and ensure the best possible result.


A Compliance Officer with Credit Counsellors Australia, Christopher Rodgers, is proud to be part of a professional environment that helps financially distressed individuals avoid bankruptcy. Highly knowledgeable, and experienced, Christopher has a background working in Human Resources, and was in a Management position for several years. Chris is a valuable team member with a goal to delivery exceptional service to make sure all his clients get the best possible result.


In several respects, it is an oddity that someone, trained in credit management, and immersed in the profession since leaving school, should ultimately transfer to a career in personal insolvency. I didn’t consider this peculiarity when the opportunity arose to realign my vocation. My reality was that I had garnered considerable knowledge of financial services over the years, it’s processes and related legislation that I could feel very comfortable applying what I had learnt in reverse, so to speak.

One of the most remarkable experiences, which occurs daily, is the satisfaction of knowing that in that day’s work many financially distressed consumers have been helped, and saved from the savages of bankruptcy and creditor harassment.

As Chairperson of this company, my role is to educate and mentor our employees; to offer a totally professional service to consumers founded upon integrity, ethical conduct and a duty of care.

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