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Our team are self-motivated, focused and highly qualified and always ready to help our clients

We’re proud to be one of the most highly regarded Personal Debt Solutions companies in Australia and it’s our team members who make this possible.


Highly qualified, dedicated and determined, Matthew Youn brings a wealth of experience to his role as Chief Executive Officer at Credit Counsellors Australia. Matt graduated from Griffith with a Bachelors in Business and a Masters in Commerce. He then completed an Executive MBA at Bond.

Matt ensures that Credit Counsellors Australia provides the most up-to-date, relevant and cost-effective solutions for those in financial difficulty. Driven by high ideals and values, Matt leads with honesty and integrity. His focus on creating an environment that drives productivity and loyalty is a tangible benefit to clients. His vision encompasses Honesty, Excellence, Accountability, Respect and Teamwork.

These values are integral to the team and business and provide a framework in which to achieve the best service in the Insolvency Industry.


As one of the founding Directors of Personal Insolvency Professional Association or PIPA (formerly DAPA Debt Agreement Practitioners Association), our Chief Operating Officer, Karl Robinson is an eminently qualified Insolvency Professional and brings with him a wealth of experience garnered over 16 years in the Insolvency Industry. Passionate about helping people create a new financial reality, Karl is committed to educating clients about the possibilities available to them by sharing his vast knowledge and expertise in the financial realm. As many of his clients will testify, frustration and fear often turns to a sense of immense relief once they have had their first consultation. Karl’s belief is that everyone deserves an opportunity to reclaim their financial freedom.


A Senior Consultant with Credit Counsellors Australia, Andres Duque is passionate about helping others and finding the best possible outcome for those in financial distress. Driven and responsible, Andres has a Masters in Commerce (accounting and Finance), a Bachelor’s in Business and a Diploma in Business, ensuring that his clients receive the most relevant advice appropriate to their circumstances. Committed to ongoing and never-ending improvement, Andres, who speaks both English and Spanish fluently, consistently applies himself to achieving the best outcomes for his clients.


A Consultant, with Credit Counsellors Australia, Pauline Paulsen loves being able to help people understand what they can do to tackle their debts. Pauline brings a wealth of experience to her role acquired over several years in the Banking and Finance Industry. Combine this knowledge with numerous courses including TR2 in Banking, Anti-money Laundering. Her training in banking, produces an understanding as to what products best suit an individual’s circumstance. Pauline’s is warm and friendly and is committed to supporting her clients through the debt process. This will ensure that she continues to build on her fast growing base of satisfied clients. Pauline loves being in a position to help people and make a difference in their life.


As a Senior Insolvency Officer at Credit Counsellors Australia, Chris Sia has assisted hundreds of individuals with Part 9 Debt Agreements. An effective negotiator and efficient case manager, Chris has a Bachelor of Commerce (Accounting) from Bond University and is a member of the Personal Insolvency Professionals Association. He believes in maintaining good client relationships, assisting others and applying himself to the best of his abilities. Multi-talented, Chris brings a wealth of experience and professionalism to his role at Credit Counsellors, where he is dedicated to helping his clients get out of their “debt trap” and into a better financial future.


Jamie Jones has been serving as an Insolvency Officer at Credit Counsellors Australia and a member of PIPA for over two years. She was a UQ graduate with a Bachelor Degree in Economics (2001) and a Master degree in International Economics and Finance (2003). Jamie has multilingual skills in English, Mandarin and Hokken. She is a dedicated team member with a goal to deliver friendly and stress-free service to every customer. Jamie’s priority is to help individuals and families in financial distress, enabling them to enjoy a debt-free lifestyle through the professional services that Credit Counsellors Australia offers.


Daniel Blokesch an Insolvency Officer, with Creditor Counsellors Australia, loves helping financially distraught clients and is passionate about deepening his insolvency knowledge. Daniel, who speaks both German and English fluently, has a Master’s of Business, majoring in Finance. Not new to the Finance Industry Daniel has previously worked in Funds Management, Financial Planning, and Data Science. This experience and knowledge ensures his clients receive the most relevant and up-to-date advice in their circumstance. Daniel is able to produce creative solutions to problems which others might not have identified and has seen the speedy resolution of financial matters. Never scared of a difficult task; Daniel has seen constant success in all his clients.


An Insolvency Officer, with Creditor Counsellors Australia, Penny Williams is driven to assist people to avoid bankruptcy and believes everyone should live the life they’ve imagined. Motivated and driven, Penny has a Bachelor of Laws and Bachelor of Commerce (majoring in Accounting) from Bond University. She has a commitment to ongoing learning and applying the highest levels of ethics and values to her work, This ensures that Penny’s clients receive outstanding service. It also ensures that her clients have a positive experience, guiding them decisions that will ensure a solvent future.


An Insolvency Officer, with Creditor Counsellors Australia, Mikaela Vu loves to provide practical help and advice to clients who have out of control personal debt. Highly educated, and intelligent, Mikaela has a Master of Science in Finance from University of Rochester (USA), Bachelor of Science in Business Administration from University at Buffalo (USA), and has completed Chartered Financial Analyst (CFA) Level 1. Mikaela brings a wealth of experience from her previous employment. Mikaela, is fluent in Vietnamese, and Mandarin. Attention to detail and diligence in insolvency and finance matters provides a comprehensive approach to consistently achieve exceptional results for her clients.


A Compliance Officer, with Credit Counsellors Australia, Stefani Sims loves being able to work with a variety of people. She believes this experience has helped shape her into a well-rounded individual. Driven and responsible, Stefani has a Bachelor of Criminology and Criminal Justice, Certificate II in ICT and Certificate III in Business Administration, and is currently completing the Personal Insolvency Accreditation Program. Committed to ongoing and never-ending growth, Stefani, consistency applies herself to achieving the best results for her clients.


In several respects, it is an oddity that someone, trained in credit management, and immersed in the profession since leaving school, should ultimately transfer to a career in personal insolvency. I didn’t consider this peculiarity when the opportunity arose to realign my vocation. My reality was that I had garnered considerable knowledge of financial services over the years, it’s processes and related legislation that I could feel very comfortable applying what I had learnt in reverse, so to speak.

One of the most remarkable experiences, which occurs daily, is the satisfaction of knowing that in that day’s work many financially distressed consumers have been helped, and saved from the savages of bankruptcy and creditor harassment.

As Chairperson of this company, my role is to educate and mentor our employees; to offer a totally professional service to consumers founded upon integrity, ethical conduct and a duty of care.


Arman Salehirad is a Junior Insolvency Officer with Credit Counsellors Australia. He is currently
studying a Bachelor of Laws at Bond University. Arman enjoys completing Part IX Debt Agreements
along with interacting and building relationships with clients. He is an effective communicator and
team player, which makes him thrive at his current role. Arman is fluent in English and Farsi, and
speaks intermediate French.


As a consultant with Credit Counsellors Australia, Cassie Lu is proud to be a part of the professional
team that helps others in financial distress. She has a Master of Commerce (Accounting) from
Griffith University and a Graduate Diploma of Marketing Management from Central Queensland

Cassie is a friendly and dedicated team member, and prides herself providing every client with high
quality, stress-free level of service. Cassie can speak both Mandarin and English fluently. She
believes she can help people to regain financial freedom and to guide them towards having a debt
free life.


A Compliance Officer with Credit Counsellors Australia, Charles Tan feels privileged to be working in

a team of excellence to provide our clients with the best solution to accommodate their needs.
Driven and motivated, he has completed a Bachelor of Commerce (Accounting and Finance) from
UQ, he is fluent in English, Chinese and Malay. Charles believes that there is always room for
improvements and he is committed to ongoing learning to ensure that our clients receive the best
service. “It always seems impossible until it is done!”


Justice Dean, an Insolvency Officer with Creditor Counsellors Australia, is passionate in providing
clients with an exit strategy from their financial burdens and deepening his understanding of clients
concerns empathetically.
Accustomed to ever changing environments, Justice has a calm, no stress approach to helping clients
out of stressful financial situations. Justice has previous work history at the Australian Taxation
Office, as well as a Bachelor of IT and Bachelor of Accounting from Central Queensland University,
which has broadened his knowledge to help his clients thrive financially. Justice’s compassionate and
motivating personality reflects in the high standard of work he accomplishes to support and aid his
clients in achieving a debt-free future.


Mitchell Comben a consultant with Credit Counsellors finds great pleasure in seeing individuals and
families of all backgrounds succeed by overcoming their financial problems. Although new to the
industry, he is completing his final Semester of the Bachelor of Commerce (Accounting and Finance)
at Griffith University, resulting in him attaining the capabilities to provide the best quality advice for
every individual. Mitchell has a background working for a large hotel group in Sales and Marketing,
which he considers has helped him become a well-rounded individual. Mitchell is a committed team
member with a goal to help people overcome their financial difficulties and discover new


Mohamad Fathalla is an Insolvency Officer, with Credit Counsellors Australia, a proud new member
of a passionate team dedicated in helping customers manage their debt.  Mohamad strongly
believes in Credit Counsellors Australia’s mission in helping thousands of Australians manage their
debt and achieve financial freedom. Mohamad has a Bachelor of Science in Financial Economics and
a Master of Business Administration from Southern Cross University; studies that he will be utilising
effectively to ensure that he guides his clients into a stress free and debt free life.


Ryan Abedian is a Junior Insolvency Officer that has been working with Credit Counsellors Australia
since graduating high school. Combining his passions for personal financing and helping people, he
applied for an internship and loved every minute of being immersed in the solvency field; using his
vigour he decided to come onto the team part-time while simultaneously studying a Bachelor of
Commerce, majoring in Economics and Law, at Bond University. His commitment and empathy
towards each client’s unique situation is second to none. Using the knowledge he is constantly
acquiring at university, he brings new information and fresh ideas to his clients and team every
week, providing the highest level of ethics for his services.


Sammi Crichton brings an extensive background in the banking and finance industry to Credit
Counsellors Australia.
Having worked at a major banking corporation for over 2 years, Sammi has the knowledge and
exceptional customer service skills to ensure she goes above and beyond to assist her clients ‘get out
of debt’ to the best of her ability. Her positive attitude and hardworking nature makes her a valued
asset to the team.


Samuel Hyland is an Insolvency Specialist at Credit Counsellors Australia, Where Samuel assists
financially distressed clients in arranging Part IX debt agreements and Bankruptcy’s.
With a commitment to ongoing learning and a passion to ensure his clients are delivered with the
best customer service, no task is too large for Samuel.


Sophie Reynolds is an Insolvency Specialist with Credit Counsellors Australia who brings money and
debt management knowledge through her experience working within the Australian Taxation Office.
Sophie graduated with a Bachelor of Criminology and Criminal Justice from Griffith University and
continues to be active in further learning. She endeavours to support and guide clients through to
solvency by delivering successful outcomes.

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